Terms of Service
The Terms of Service of Oshawa Hood Cleaning are the conditions under which a kitchen exhaust cleaning visit is quoted, scheduled, performed, documented and paid for. Nothing on this website is a contract. The written quote issued after the free walk-through is the agreement for a specific job, and where a sentence on this page and a line on that quote disagree, the quote governs. These terms apply to work in Oshawa, Courtice, Bowmanville and Newcastle and are governed by the laws of Ontario. Last revised September 2026.
The written quote
What it covers. The quote names the system: the canopy or canopies, the filters, the plenum, each duct section to be reached, and the rooftop fan. It states the price for that scope and lists any item that needs separate approval, such as cutting in an access panel, replacing a filter, or fitting a hinge kit to a bolted fan. Only what is on the quote is on the invoice.
How long it holds. A quote holds its price until the expiry date printed on it. A quote that has passed that date, or a kitchen whose menu, hours or equipment have changed since the walk-through, should be confirmed by phone before booking, because all three change how much grease the system carries.
Website prices. From $385 per visit for a single-hood kitchen up to ten feet, and from $725 per visit for a multi-hood kitchen of two to four canopies, are entry prices for straightforward systems. They are published so a kitchen can judge the order of magnitude. They are not an offer for a particular system, and larger or shared systems are priced on site.
Work found once the system is open. If a section turns out to be corroded, blind or unsafe to work on, work on that item stops and the customer is contacted. Nothing is added and invoiced on the assumption it would have been approved.
The certificate: what it does and does not assert
What it records. A signed health and safety certificate, referencing the published NFPA 96 standard, that states which sections were cleaned, to what standard, on what date. Before-and-after photographs of every cleaned surface accompany it. Where a section could not be reached, the certificate says so and gives the reason.
What it is not. The certificate is not a fire-code compliance guarantee. It is not an inspection by the authority having jurisdiction, which in Oshawa is Oshawa Fire Services and in Clarington is Clarington Emergency and Fire Services. It is not an engineering assessment of the ductwork, and it is not an NFPA credential. Oshawa Hood Cleaning and its operating crew reference the published NFPA 96 standard and are not affiliated with NFPA. NFPA does not certify cleaning contractors, so no such credential exists for any company to hold.
Ongoing compliance. Cleaning at an interval matched to cooking volume is one part of meeting the Ontario Fire Code, which references NFPA 96. Keeping the records, maintaining the suppression system and running the kitchen safely between visits stay with the operator. The NFPA 96 guide sets out what the standard requires.
Site access, safety, scheduling and cancellation
Access. The customer arranges entry to the premises at the agreed time and permission for roof access. A tenant in a plaza rarely owns the roof, so the landlord or property manager usually has to agree. That conversation is the most common cause of a delayed booking. Start it early.
Power to the fan. The rooftop fan must be capable of being isolated at a disconnect before the crew works on it. Where no disconnect exists, that is noted on the walk-through and the fan may be excluded from scope until an electrician installs one.
The kitchen ready. Equipment cold, food covered or put away, and the line clear where the scope requires it. A hot charbroiler cannot be worked over safely, and a crew waiting for equipment to cool is a crew losing the overnight window.
Scheduling. Visits are booked overnight or between services so the kitchen is not down during trade. Institutional kitchens with a fixed break should book far enough ahead that the visit falls inside it.
Cancellation. Reasonable notice is expected in both directions. An overnight window cancelled at the door cannot be resold that night. If a cancellation charge applies to a job, it is the one printed on the quote and no other. A visit this business cannot honour is rescheduled to the earliest workable date at no cost.
Payment, out of scope work and liability
Payment. The invoice matches the quote plus any item approved in writing afterwards. Payment terms are printed on the quote and repeated on the invoice. The certificate and photographs are released on completion of the visit.
Out of scope. Fire suppression system servicing, gas fitting, electrical work, roofing, HVAC and air duct cleaning, and grease interceptor pumping are not offered under these terms. Where one of those is the real answer to a problem, it is reported and handed on to the right trade rather than attempted. The four services that are offered are listed on the services page.
Liability, stated plainly. Liability insurance is in place and proof is supplied with the quote. Pre-existing conditions such as corroded duct, a failing roof curb or a damaged membrane are photographed before work begins so later questions have an answer. Except where Ontario law does not allow such a limit, liability for any claim arising from a visit is capped at the amount invoiced for that visit, and no liability is accepted for loss of trade, for the outcome of a third-party inspection, or for damage caused by conditions the customer did not disclose.
Governing law. These terms and every job performed under them are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario.
Contact. Questions about any of these terms go to 289-274-5331 or the contact page. The privacy policy covers what happens to the details you send.
Terms of service: frequently asked questions
If the quote says two duct sections and the crew finds a third, what happens?
The third section is reported, photographed if it can be seen, and quoted as a separate item. It is not cleaned and billed without approval. The certificate for that visit names the two sections that were in scope and records the third as not reached, with the reason, so the record is accurate.
Does the certificate mean the kitchen will pass a fire inspection?
No. A fire inspection covers the whole premises on the day, including suppression, extinguishers, exits and storage, all of which sit outside a cleaning visit. The certificate records that the exhaust system was cleaned to the referenced standard on a stated date. That is the part a cleaning contractor can stand behind.
Who pays for a hinge kit or an access panel?
The party that owns the equipment, which for a rooftop fan and the building duct is usually the landlord, and for the canopy and its branch is usually the tenant. Each item is quoted separately so the right party can approve it. The quote does not bundle it into the cleaning price.
What if the roof cannot be accessed on the night?
The crew cleans everything reachable from inside, and the fan is recorded as not reached. The visit is invoiced for the scope completed, and a return visit for the fan is booked once access is arranged. Sorting roof access before the visit avoids paying for two trips.
Can a recurring interval be changed after it is agreed?
Yes, with reasonable notice from either side. An interval should be revisited whenever the menu, the hours or the equipment change, because a new charbroiler or a second daily service loads the system faster than the original interval assumed. The price and scope for a recurring visit stay as written until both parties agree a change.